Thank you for choosing B & B Shades Drapery and Beyond. This Shipping Policy outlines the terms and conditions related to the delivery of your custom window treatments.
1. Service Area
- We currently offer delivery and installation services to homeowners in Dallas, Frisco, Plano, McKinney, Prosper, Celina, Little Elm, and surrounding areas.
- If you are located outside of this service area, please contact us to discuss potential options.
2. Delivery Timeframe
- The delivery timeframe for your custom window treatments will depend on the complexity of your order and our current production schedule.
- We will provide you with an estimated delivery date at the time of order placement.
- Please note that this is an estimate, and actual delivery times may vary.
3. Shipping Costs
- Shipping costs are included in the installation fee for customers within our service area.
- If you are located outside of our service area and we agree to ship your order, shipping costs will be calculated based on the size and weight of your order and your location.
- You will be provided with a shipping quote prior to order confirmation.
4. Delivery and Installation
- Our professional installation team will deliver and install your custom window treatments at your home.
- We will contact you to schedule a convenient delivery and installation appointment.
- Please ensure that someone is home to receive the delivery and installation team.
- We will take care to protect your property during the delivery and installation process.
5. Inspection Upon Delivery
- Upon delivery, please inspect your window treatments carefully for any damage or defects.
- If you notice any issues, please notify our installation team immediately.
- We will address any issues promptly and ensure your satisfaction.
6. Delays
- We are not responsible for delays in delivery that are caused by factors beyond our control, such as weather conditions, traffic delays, or material shortages.
- We will communicate any delays to you as soon as possible.
7. Contact Us
- If you have any questions or concerns about our shipping policy, please contact us.
